Health Care and Victim Service Workers.


Review of Assaults on Health Care, Victim Service Workers.
Health Care Professional Response Options
Identifying Patient, Client Resistance
Dealing with Confrontational and Aggressive Behaviour
legal rights & responsibilities
confrontation management
empty hand control tactics
defensive tactics
shield for protection
disengagement tactics
report writing
Unruly clients/ Safety Management

Leon Durette, Albert Boucher, Joel Pedersen Defensive Tactic Instructors can be reached at 306-281-5338, or email to


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