Review of Assaults on Health Care, Victim Service Workers.
Health Care Professional Response Options
Identifying Patient, Client Resistance
Dealing with Confrontational and Aggressive Behaviour
legal rights & responsibilities
confrontation management
empty hand control tactics
defensive tactics
shield for protection
disengagement tactics
report writing
Unruly clients/ Safety Management

Leon Durette, Albert Boucher, Joel Pedersen Defensive Tactic Instructors can be reached at 306-281-5338, or email to jp@fitness2j2.com